VENUE POLICIES
TERMS AND CONDITIONS FOR TICKET BUYERS.
It is the responsibility of each ticket holder to review and abide by the policies of the the venue which can vary from show to show and are subject to change.
ENTRANCE REQUIREMENTS AS OF September 1, 2022:
FACE COVERINGS
It is recommended that all guests practice prevention measures. Get a COVID-19 vaccine, booster if you're eligible, stay home if you're sick, get tested if you are sick or have been exposed to COVID-19 wear a mask if you choose or are at higher risk of illness.
COVID POLICIES RELATED TO ADMISSIONS at the Appalachian Theatre, the health and safety of our patrons is our top priority. Given the highly changeable nature of the current pandemic, the Appalachian Theatre’s visitor wellness policies will change to reflect industry best practices and the guidance of health and government officials at the time of the event. All visitors to the theatre must abide by these policies which will be emailed to all ticket holders prior to their event and posted on the event webpage.
Rules related to behavior
We ask your help in maintaining this historic venue. Please use trash receptacles provided and observe event rules. You play an important role in making the Appalachian Theater a place that everyone enjoys.
Everyone regardless of age must have a ticket. Your ticket indicates which areas you have access to and/or which seat is yours for the evening. For concerts where it is appropriate to stand, guests will not be asked to sit down. However, standing on seats or in aisles, foul language, disruptive or potentially dangerous activity will not be permitted. Attempting to gain access to restricted areas, sneaking in prohibited items, use of tobacco products in the theater or ignoring the requests of event staff can result in your ejection from the event without refund.
At more quiet events, guests will be asked to stay seated and to refrain from disruptive noise during the performance. Late arrivals may be held outside the hall until there is a break in the performance.
Most events will have a no re-entry policy which means you may not leave the event and return without an additional ticket. This may not be posted on every door. Please review specific event policies before leaving the theater. Always retain your event ticket during the event.
Illegal activity
No illegal drugs or illicit substances may be brought into the venue for any purpose. Underage alcohol consumption or attempting to provide alcohol to underage persons is illegal, considered a serious offense and will be cause for immediate ejection from the event. Selling counterfeit or “scalped” tickets or unauthorized merchandise in or around the theater is also illegal. Willful destruction of property, trespassing and vandalism is illegal. Illegal activity will be reported to the proper authorities.
Please report any concerning behavior to the off duty police officer, Executive Director or nearest event staff.
Camera and recording devices
In general, personal cameras without detachable lenses and cell phones are permitted. Professional cameras, recording devices, video cameras, tripods, drones etc. are not permitted without express written permission and approved media credentials.
However, each artist has their own rules regarding cameras and recording devices and those will be posted with the event-specific information if different from the general venue policy. If an artist has a more restrictive policy such as “no cell phones,” then we will enforce that policy during the event.
Emergency procedures
In the event of an emergency, the PA system will be used to provide the most accurate information possible. Please follow the directions of the event staff. Depending on the nature of the emergency, we may ask for guests to shelter in place, direct them to specific exits, or activate all exits. We employ police for each event. Your corporation and active listening can help save lives.
Routine entrance and egress
Guests will enter and exit the venue from the main entrance located at 559 West King Street. Tickets will be scanned at the doors and bags will be searched.
The doors on Howard Street will not be used for guests with tickets. These doors will be restricted access for credentialed crew and staff only.
Will call & media
The box office window located at 559 West King will be used for will call tickets and media check-in.
Prohibited items
For the safety and enjoyment of all guests, please observe our venue policies.
Oversize bags are restricted. Small purses are acceptable. All bags are subject to search.
Weapons of any kind including firearms, tasers, knives, chains, projectiles and mace.
Laser pointers, glow products, noise-makers, whistles, fireworks.
Tobacco products including e-cigarettes or vape pens.
Outside food and drink.
Chewing gum.
Stickers.
Glass containers of any kind.
Video and audio recording devices.
Contraband, drugs or illegal substances.
Unauthorized marketing materials, pamphlets, flyers or promotional items.
Animals, except service animals.
Signs, flags, balloons or hats which may restrict the view of others may be held at the entrance.
Oversize umbrellas, strollers or items which could block aisles may be checked at the entrance.